Tugas English for business and office
1.
The video tells about
three important aspects in business.
Firstly, face to face communication which is communication between two or more
people directly. Face to face communication is the most important thing in
business because with face to face communication we can express our opinion or
share anything easily. Through face to face communication we can know what
other people say clearly through their facial expression, gesture and body
language. We can understand clearly what other people mean. It avoids
misunderstanding because we can get feedback or responses directly at the time.
However face to face communication is very crucial for example by face to face
communication we can promote our product easily.
Secondly, the obstacle to effective communication at work, in the business there must be an obstacle whether it's hard or not. The
most find obstacles in the business are about competition among the employees
usually it causes by status. Besides that, lack of communication
between the management and the employee also becomes an obstacle. However
communication between the management and the employee is very important to
increase the quality product. Lack of communication skill is also an obstacle
because it can cause misunderstanding. The last is different opinion, when
people cannot appreciate or take other opinion kindly it can be hard to build a
good management.
Thirdly, formal and informal communication, we usually communicate formally with people we don't know such as new
customers, clients etc. There are three types of formal communication;
downward(upper management down to subordinates), upward (employees to upper
management), horizontal(across peers within the group or organization). Even so
we have to communicate formally to everyone in a certain occasion such as
meeting.
2.
Oza is the secretary of
orange gadget company his manager asked him to make a hotel reservation for 7
people. They will have a meeting about the new product which will be released
soon. The meeting will be held for three days with other companies on relation.
Then Oza makes a hotel reservation in Denis Hotel.
Denis Hotel :
Denis Hotel, good morning. How may I help you?
Oza :
good morning. I would like to make a reservation for the hotel room and meeting
room please.
Denis Hotel :
who is speaking? Please.
Oza :
this is Oza Septa from Orange Gadget Company. I would like to check the
availability on the hotel room and meeting room. Please
Denis hotel :
thank you. When will you hold your event?
Oza :
on 1st April for 3 days.
Denis Hotel :
How many rooms would you like to book?
Oza :
I’d like 7 rooms on first class please.
Denis Hotel :
wait a moment please........... Ok we have seven rooms available on first class
Oza :
ok I’ll take that
Denis Hotel :
thank you, how about the meeting room? Do we need to prepare for the large one
or the small one?
Oza :
I’d like to take the small one with the best facilities.
Denis Hotel :
do you have any special request that we have to prepare?
Oza :
No, thanks.
Denis Hotel :
Let me confirm that you book 7 rooms on first class and one small meeting room
for three days, right sir?
Oza :
yes.
Denis Hotel :
thank you very much. Good morning
Oza :
good morning.
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